DOALOT MASTER FAQ: THE ECOSYSTEM GUIDE
This master informational index provides immediate operational clarity across all platform services. It completely aligns with our centralized Kempton Park warehouse hub, our localized five main Gauteng municipal sectors, and our multi-tier retail checkout parameters ranging from general consumer items to premium turnkey packages.
1. 🛡️ THE CENTRAL SYSTEM SECURITY & DIGITAL VAULT
- What is the Digital Vault?
Your secure, AES-256 standard encrypted repository for storing South African Identity files, CIPC company records, and SARS tax verification PINs. It serves as an unbranded compliance passport, providing institutional grant funders, municipal desks, and corporate social investment (CSI) boards with immediate verification loops. - Is my data secured?
Yes. In absolute compliance with Section 19 of the Protection of Personal Information Act (POPIA), all uploaded statutory files are entirely encrypted at rest. Data is exclusively accessed on a temporary, task-specific path to complete checkout identity clearances or to pass institutional funding audits. - How long is data retained?
You may request complete profile de-identification or account deletion via your settings window at any time. However, under South African regulatory frameworks, all transactional logs, invoices, and core compliance history entries must be held securely inside our database files for a mandatory period of 7 years before purging.
2. 🛍️ GENERAL & BULK PRODUCT PURCHASING (MARKETPLACE)
- What are the platform fees for independent suppliers?
We apply a standardized 12% to 14% platform success fee split on marketplace transactions to fully cover secure 3D-Secure 2.0 gateway processing, escrow management, and automated fulfillment routing infrastructure. - Why is there a 14-day delay on vendor disbursements?
The mandatory 14-business-day escrow payout window secures the system transaction repository against consumer credit card chargebacks. It provides a buffer that accommodates the consumer's statutory 7-day cooling-off right under Section 44 of the Electronic Communications and Transactions Act (ECTA) for valid items before funds clear for bank disbursement. - What is "Platform Bypassing" and what are its remedies?
Attempting to route a client discovered on doalot.online to private cash handshakes or external payment channels to circumvent success fee splits constitutes a material breach of contract. Violations result in instant account deactivation, permanent profiling blockades, and total forfeiture of remaining escrow balances. - Who handles returns and warranties under our multi-tier retail structure?
- Defective Equipment (CPA Section 56): Turnkey packages, tools, and hardware carry a 6-month statutory warranty. Sourcing suppliers are fully liable for defects. Walk-in drop-offs are prohibited; replacements and structural returns must route through our door-to-door transit network straight back to our Kempton Park warehouse hub for component testing.
- Change of Mind (ECTA Section 44): General individual retail items and brand combo kits (R300.00 and upwards) are returnable within 7 days if completely unopened with all security seals intact. The customer is solely responsible for all return shipping freight fees. Turnkey industrial workstations are explicitly exempt from change-of-mind cycles once unboxed or deployed.
3. 🏠 SHORT-TERM HOSPITALITY (DOALOT STAY)
- Why is identity document ingestion mandatory at check-in?
In strict compliance with Section 40 of the South African Immigration Act, all lodging asset hosts must maintain a physical Statutory Guest Register. Arriving guests must present a valid ID or Passport upon doorstep arrival; failure to do so results in immediate booking cancellation with zero refund. - How do host payouts operate?
Hosts receive their 88% net disbursement exactly 14 business days post-checkout. This buffer allows our internal mediation team to verify client satisfaction and property representation metrics before clearing funds. - What is the cancellation policy?
Our tiered accommodation structure is strictly enforced:- 30+ Days Notice: 90% Refund (10% platform administration fee deduction).
- 14–29 Days Notice: 50% Refund.
- Less than 14 Days Notice: 0% Refund. Emergency exceptions apply under CPA Section 17(5) for documented sudden hospitalization or death.
4. 🛞 FLEET TRANSIT & LOGISTICS (DOALOT PICKUP)
- What is the relationship between the platform and delivery operators?
All transit operators and fleet owners work strictly as Independent Contractors under explicit partner autonomy rules. The partner provides their own compliant commercial vehicle and valid Professional Driving Permit (PrDP); DOALOT provides the centralized dispatch assignment routing logic. - What is the 2-Hour SOS Incident Notification Rule?
All transit accidents, mechanical breakdowns, or cargo security issues across any Gauteng corridor must be reported to the logistics desk within exactly 120 minutes. Meeting this timeline is mandatory to activate our first-party Goods-in-Transit (GIT) protection layer (covering up to R50,000.00 in asset values). - Are long-distance runs supported?
Yes. While physical trade workstations remain strictly bound to our 1-month staging timeline and local Gauteng township delivery grid, vetted passenger transport partners are fully authorized to accept inter-provincial, long-distance corporate transit missions across all South African borders.
5. 📡 DIGITAL UTILITIES & PORTAL DISPATCH (DOALOT CONNECT)
- What are the data expiry regulations?
In strict alignment with ICASA standards, prepaid cellular data packages purchased through our digital utility kiosks carry a non-expiry policy, remaining active until fully consumed. - How are electronic vouchers protected?
To ensure digital ecosystem security and prevent link theft, all electronic vouchers processed through the download engine automatically expire after 3 download hits or a period of 7 calendar days.
6. 📈 PROCUREMENT INTEGRATION (DOALOT LIFT)
- How does the Lift Facilitation Pipeline work?
DOALOT operates strictly as a zero-liability capital facilitation node, data aggregator, and procurement coordinator. We do not issue loans or manage debt collection. Instead, we convert your tablet POS store telemetry records into a "Funder-Ready" development profile to secure direct non-cash hardware sponsorships or public grant vouchers from corporate ESD managers and state agencies. - What is the fulfillment timeline for sponsored assets?
Because all sponsored workstations undergo high-volume multi-wholesaler stock consolidation and physical component testing at our Kempton Park warehouse hub, all Lift packages carry a delivery timeline of at least one month, distributing door-to-door exclusively within our five main Gauteng municipal sectors.