DOALOT RETURNS & REFUNDS STEP-BY-STEP ACTIVITY GUIDE

This step-by-step activity guide outlines the operational procedures required to execute product returns, physical inspections, and escrow balance adjustments. It ensures clear, scannable compliance tracking for both consumer-level retail commodity baskets and heavy commercial enterprise development payloads across all five main Gauteng municipal sectors.

STEP 1: RESOLUTION LOGGING (THE REQUEST)

• The Action: Log into your customer account portal on doalot.online, select the order row from your dashboard account profile history, and initiate an official return submission entry.
• The Trigger: For general individual retail consumer products and standard multi-item brand combo kits, requests must be submitted within the statutory 7-day Electronic Communications and Transactions Act (ECTA) cooling-off window. For premium turnkey industrial trade workstations, verified manufacturing defects must be flagged immediately within standard warranty parameters.
• Data Upload: You must upload clear photographic evidence or structural video documentation of the structural damage, missing elements, or the completely unopened white-labelled packaging straight to your data folder for verification review.
• Dispute Resolution & Direct Evidence Logging: In the event that automated frontend data uploads encounter transient network disruption, manual evidence files, unedited photos of mechanical hardware faults, or retail package validation summaries may be logged directly with our dispute resolution desk via refund@doalot.online. A tracking identifier will be issued by our internal mediation team to protect your 14-day escrow repository parameters.

STEP 2: QUALITY VALIDATION (THE VETTING)

• The Audit: The central administrative desk reviews the digital tracking file and uploaded documentation parameters against the unbranded listing documentation sheets and wholesaler compliance logs.
• The Ruling: You will receive a system alert notification within 24 to 48 hours confirming whether your return request has been authorized for a physical collection dispatch assignment or if further verification logs are required.
• Escrow Pause: The mandatory 14-day escrow payout clock for the respective transaction is automatically frozen inside the secure repository database tables once a return dispute is logged, preventing any currency disbursements until final validation.

STEP 3: DISPATCH ASSIGNMENT (THE LOGISTICS)

• Fulfillment Route: For all premium turnkey trade workstations and bulk inventory combo packs, a verified transport courier vehicle is dispatched straight from our centralized Kempton Park Warehouse Hub to your location. Standard consumer retail items follow localized courier pick-up paths.
• Geographic Boundaries: Collection logistics run exclusively across our five main Gauteng operating sectors: Ekurhuleni | Johannesburg | Tshwane | Sedibeng | West Rand.
• The Handover: The package must be securely boxed or crated for safe transit. The buyer provides the unique system verification authorization code string directly to the courier transport partner only upon physical asset handover to preserve a tight chain of custody record logs.

STEP 4: WAREHOUSE DISPATCH INSPECTION (THE VERIFICATION)

• The Receipt: The returned asset payload is delivered back to our centralized Kempton Park Warehouse Node or the designated supplier receiving dock for structural inspection and physical component testing by internal technicians.
• The Window: Technicians have a strict 48-hour window from warehouse dock receipt to run operational verification passes, check security tags, and log any visual components or tampering disputes.
• Final Approval: Once the equipment is confirmed as defective under South African Consumer Protection Act (CPA) Section 56 rules, or verified as completely unused and unopened in its original packaging under ECTA Section 44 rules, administrative authorization is written to clear the refund.

STEP 5: CLEARING & DISBURSEMENT (THE REFUND)

• The Payout: Funds are securely unlocked from the transaction repository and processed back to the original payment channel. Cash-on-delivery (COD) or manual cash payouts are blocked universally.
• The Timeline: Validated refunds reflect in your registered commercial banking channel within 3 to 5 business days, subject strictly to standard third-party institutional clearing times.
• Ecosystem Telemetry Impact: Where an independent supplier processes defective or sub-standard hardware, the system logs a negative telemetry adjustment on their active performance indicators, which may reduce their visibility within the DOALOT Lift Evaluation Pipeline.